Terms

Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging.

Handling fee: In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.

Return of Purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing timeframe will only be commenced from time of goods received.

We get it, when buying online sometimes what your order online is not what you expected, or sometimes products arrive that have been damaged in some way. We understand that our customers want and deserve a robust cancellation policy and refunds and returns policy that protects both them and BUCO at the same time.

That’s why we’ve got a cancellation policy for all defects, refunds, returns, and guarantees to make sure that we always keep you, our loyal building, hardware and homeware partner, happy at all times.

We advise reading our Cancellation Policy in detail now, before purchasing online.

1. Introduction

1.1. TBCo is committed to fair trading practices as well as the principles envisaged in the Consumer Protection Act, Act 68 of 2008 (‘CPA’) in all dealings with our consumers.

1.2. TBCo acknowledges that consumers have certain specified rights in terms of the CPA as well as in terms of the common law in their dealings with TBCo, including the rights of consumers to return goods to TBCo in certain specific instances.

1.3. This policy sets out the circumstances in which you can return goods to TBCo – explanation:

The reasons for which you can return goods;

The period within which you need to return the goods, and

What your and our duties and rights are when you wish to return goods.

1. WHO QUALIFIES FOR A PENSIONERS DISCOUNT:

1.1 If you are over the age of 60 (sixty) years, then you will qualify for the Pensioners Discount after presenting your SASSA card or ID.

BUCO respects your privacy and will handle your personal information with care. The privacy policy forms part of the website terms and sets forth the way BUCO will collect, use, process, secure, retain and disclose your personal information. By visiting, accessing or using the website you agree to the terms, which include this privacy policy. In order to use certain services, you may be required to provide your personal information. BUCO reserves the right to amend the privacy policy from time to time. BUCO will post the revised policy on the website. Each time you visit, access or use the website, you agree to the privacy policy posted on the website at the time.

If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

1. Introduction

1.1. TBCO is committed to fair trading practices as well as the principles envisaged in the Consumer Protection Act, Act 68 of 2008 (‘CPA’) in all dealings with our Consumers.

1.2. TBCO acknowledges that Consumers have certain specified rights in terms of the CPA as well as in terms of the common law in their dealings with TBCO, including the rights of Consumers to return goods to TBCO in certain specific instances.

1.3. The Customer Returns Policy sets out the circumstances in which Consumers can return goods to TBCO – and which details:

The reasons for which goods can be returned

The period within which goods need to be returned, and

The rights and duties of both the Consumer and TBCO when goods are returned.

1.4. This policy sets out the circumstances in which TBCO will return goods to the Supplier and details the right of recourse against the Supplier where a Consumer initiates legal action against TBCO in respect of the goods sold to the Consumer.

1. Definitions:

1.1. In these conditions the words defined shall have the meanings assigned to them hereunder:

“The goods” all goods and services sold by the seller;

“The seller” The Building Company (Pty) Ltd (hereinafter referred to as “The Building Company”), its subsidiaries, associated companies and entities;

“The purchaser” the person, partnership, firm, association, close corporation or company purchasing from the seller;

“The parties” the seller and the purchaser collectively.

1.2. Headings and clauses shall be deemed to have been included for purposes of convenience only and shall not affect the interpretation of the agreement.

1.3. Unless inconsistent with the context of the words relating to any gender shall include, the other gender, words relating to the singular shall include the plural and vice versa, and words relating to natural persons shall include associations of persons having corporate status of common law.